Return policy

Our Commitment
At Fluidro, we take pride in offering high-quality women's fashion. Each item undergoes careful inspection before shipment to ensure your complete satisfaction.

Return & Exchange Guidelines

  • Timeframe: You may return or exchange eligible items within 7 days of delivery

  • Conditions:

    • Items must be unworn, unwashed, and in original condition with all tags and packaging

    • Final sale items, swimwear, and lingerie cannot be returned unless defective

    • Evening/wedding dresses are custom-made and only returnable for quality issues

How to Return

  1. Contact our team at fluidro@yeah.net for return authorization and instructions

  2. Ship items to our designated return address (do not use the sender's address on your package)

  3. Include your original packing slip or order number

Refund Processing

  • Approved returns will be refunded to your original payment method within 5 business days of receipt

  • Refunds exclude original shipping costs

  • You are responsible for return shipping fees unless the return is due to our error

Exchanges
We gladly offer exchanges for:

  • Size/color changes (subject to availability)

  • Defective or incorrect items received

Order Cancellations

  • Orders canceled within 24 hours receive full refunds

  • Cancellations after 24 hours but before shipping incur a 15% processing fee

  • Shipped orders cannot be canceled

Quality Issues
If you receive a damaged or defective item:

  1. Email photos of the issue to fluidro@yeah.net within 7 days of delivery

  2. We'll provide a prepaid return label and process a replacement or full refund

Contact Us
For any return-related questions:
Email: fluidro@yeah.net
Phone: +1 (446) 583-8516
Business Hours: Mon-Fri, 9AM-5PM EST

We appreciate your trust in Fluidro and strive to make every shopping experience exceptional.